Shipping policy

Production & Processing Times

Embroidered Items

All embroidered items are made to order and typically require 2-3 weeks for production and processing. Because these products are custom-made, they are not stocked inventory items. Once an order is placed, the product must be sourced from our suppliers and then customized with the requested embroidery after it is received.

Please note that production times may increase during peak periods, including trade show seasons and holidays. Lead times can also vary depending on the manufacturer, as some brands have longer fulfillment times than others.

Stock Items

In-stock items are typically processed and shipped within 2-3 business days after an order is placed.

Combined Orders

If your order contains both stock items and embroidered items, the entire order will be shipped together once all embroidered items have been completed. This allows us to ensure your order arrives in one shipment.

Shipping Transit Times

The shipping estimates provided at checkout represent the carrier's expected transit time after your order has been processed, completed, and shipped. These estimates do not include production or processing times.

Backorders & Order Issues

In the event of a backorder, supplier delay, or any other issue affecting your order, our team will contact you directly to discuss available options and resolve the matter as quickly as possible.

Shipping Restrictions

Please note that we are unable to ship orders to P.O. Boxes.

Holiday Season Notice

We make every effort to process and ship orders as quickly as possible. However, the Christmas and holiday season is our busiest time of year, and increased order volumes may result in longer processing times. We encourage customers to place orders as early as possible during these peak periods to avoid delays.

Thank you for your understanding and support. We appreciate your business and look forward to serving you.